Can I cancel my booking? or what if I arrive late?

     If you cannot make it in time for your booking, please let us know 24 hours prior to your appointment. If you do not let us know 24hrs prior to your start time, you will still be charged the full price of admission. If you are going to be late for your appointment, please inform the staff by calling 419-571-4209

What if I only book with a couple people?

     It is ok to book a small group, however if you have a small group, you may be paired with another group to meet the quota for the room.

     

Frequently Asked Questions

When should I arrive?

     It is recommended that you arrive 15 minutes before your start time.

Do we except walk-ins

     Yes we do, but booked appointments have priorities. To make sure you have the theme you desire, please visit our booking page to book your appointment ahead.


What is a room escape?

     A Room escape is a real life entertainment fused with mystery solving and thrill chasing. Participants are put into a room with a specific theme, the goal is to solve varieties of challenges in a constraint time in order to successfully escape the room. In order to complete the mission in time, participants must be invested mentally and use all their logic and senses 

Can I do a group booking or corporate booking?

​     Yes, we are excited to do group bookings for corporate or personal groups. We can also tailor to your group size.